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Delivery Policy

Local Delivery Policy for Promenade Wines in NYC, Westchester & Long Island

Delivery Area: We offer local delivery services for Manhattan, Queens & Brooklyn, Westchester & Long Island.

Delivery Timeframe: Orders will be delivered within 3 days after the order has been successfully processed.

Order Processing: Orders are typically processed within 12 hours of being placed during our regular business hours. Orders placed outside of business hours will be processed on the next business day.

Delivery Charges: We provide free delivery for orders over $165. For orders below this amount, a flat delivery fee of $30 will apply.

Minimum Order Requirement: There is no minimum order requirement for eligible delivery.

Ordering Cut-off Times: To receive delivery within the specified 3-day timeframe, orders must be placed before 3PM on business days. Orders placed after this time will be processed on the next business day.

Delivery Method: Our dedicated delivery team will handle the delivery of your orders to ensure safe and reliable service. All deliveries will be made in compliance with local laws and regulations.

Order Tracking: You will receive a confirmation email once your order has been dispatched.

Delivery Confirmation: You will receive an email confirmation when your order has been successfully delivered to your designated location.

Missed Deliveries: If you are not available to receive your delivery, our delivery personnel will make reasonable efforts to contact you using the provided contact information. If a delivery is missed, you may need to reschedule or arrange for an alternative delivery time. Re-delivery may incur an additional fee.

Customer Support: For any questions or concerns related to local deliveries, please reach out to our customer support team.

Policy Changes: We reserve the right to modify or update this local delivery policy as needed. Any changes will be communicated to customers through our website or other appropriate channels.

Legal Disclaimer: Promenade Wines reserves the right to refuse delivery to certain locations or individuals and make exceptions to this policy on a case-by-case basis.


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